RETURNS AND EXCHANGE POLICY –
Consumer law in New Zealand does not require retailers to refund goods if customers
change their minds We apply this in our stores and offer an exchange only. However all
Cool Store internet purchases may be returned if you are not happy with the quality, or the
item is not what you expected. Note ! This only applies to items that feature on our
website and have been purchased on-line, or by phone or email (i.e. the customer has
not had a chance to touch and view the item). So…. merchandise that has been purchased on-line that is in perfect condition,
accompanied by an original Cool Store sales receipt may be returned within 21 days of
purchase just one time for an exchange, store credit or refund in the form of the
original payment. Damaged merchandise will not be accepted for exchange, return or refund.
If you are outside New Zealand and wish to return an item, please email us to discuss as
the time frames need to be longer.
DELIVERY DETAILS- We use PBT Courier to deliver our products
within New Zealand. You should receive your product within 5 working days of placing
your order if it is going to a New Zealand address. PBT do not deliver to PO Box addreses.